Notifications and Triggers

SMS, Email, WhatsApp

Use this section to control the alert notification channels.

• SMS: The system notifies users through SMS. A list of SMS identifiers of recipients or an SMS group corresponding to the recipients is to be configured here. The system uses a predefined SMS format for notifications. The same can be overridden using “SMS Body”.
  
  
  
• Email: The system notifies users through email. A list of email identifiers of recipients or an email group corresponding to the recipients is to be configured here. The system uses a predefined email format for notifications. The same can be overridden using “Email Body”.
  
  
  
• WhatsApp: The vuSmartMaps platform can notify users through WhatsApp. Recipient phone numbers are to be configured here.
  • Mobile Number: Enter the phone numbers with the country code. Each mobile number must be separated by commas.
  • WhatsApp Group: Select the  WhatsApp groups from the dropdown. These are configured in the Definition section under settings.
    
    
    

Collaboration Channel

• Slack: The vuSmartMaps platform can notify users through Slack Channels. Recipient Slack Channels are to be configured here.
  
  
  

• • Slack Users: Enter Slack User IDs by separating them with commas.
  • Slack Groups: Enter Slack Channel IDs or names by separating them with commas. 
  • Slack Message Body: Add content that needs to be sent as a message. Eg: Alert_Name: {{Alert-Rule-Name}} and Severity: {{severity}}. The variable inside the brackets will be substituted with values in real time.
• Teams: The vuSmartMaps platform can notify users through Teams Channels. Recipient Teams groups are to be configured here.
  
  
  
  • Team Groups:  Enter Slack Channel IDs or names by separating them with commas. The channels that are configured in the Preference Section must be entered here.
  • Team Message Body: Add content that needs to be sent as a message. Eg: Alert_Name: {{Alert-Rule-Name}} and Severity: {{severity}}. The variable inside the brackets will be substituted with values in real time.

ITSM 

This section is useful for configuring Settings for vuSmartMaps to integrate with the ITSM system. This will be used to open tickets based on alert conditions and collect details of tickets present in the ITSM system.

Automation

Runbook Automation: Automation hook scripts. The system invokes the configured playbooks when the alert condition turns active.

Reports

Generate a report when the alert condition turns active. The report is sent out over email to the email recipients configured in the report.